How 211 Can Help | Typical Calls Made to 211 | Other Helpful Resources

211 is a telephone resource for information about community services, referrals to human services, and crisis intervention. It is accessed toll-free from anywhere in Connecticut by simply dialing 2-1-1.
It operates 24 hours a day, 365 days a year. Multilingual call specialists and TDD access is available.

Call 211 for your connection to: Alzhiemers Resources Basic Needs - Food, Clothing, Shelter Child Care Services Child Health Care Consumer Help Counseling Crisis Intervention Disability Services Drug & Alcohol Programs Emergency Shelter Energy Assistance Health Care HIV/AIDS Testing Legal Services Parenting Programs Pre-Natal Care Senior Services Suicide Prevention Transportation Veteran's Services Volunteering & Much more…

How 211 helps callers * Connecticut residents call 211 for many different types of help. Professional call specialists help callers with such complex issues as substance abuse, gambling, domestic violence programs, suicide prevention, financial problems, and much more. Other callers may simply be looking for volunteer opportunities. By dialing 211, a caller is connected with an 211 call specialist who helps the caller assess their situation and find the community services in their area that can assist them. It’s important for people to remember that 911 remains the number to call for police, fire or EMS emergency response and 411 remains the number to call for telephone directory information.

Top of Page

Some Typical Calls made to 2-1-1: *

• The mother of a 12-year-old seeks counseling for her son who is not going to school regularly.
• A single mother is worried about the gas shutoff notice she just received.
• A landlord has been threatened by a tenant who has damaged his apartment, moved out, and now wants security deposit back.
• A caller is depressed, considering suicide and wants help.
• A young woman with a disability inquires about available transportation.
• The caller needs information about eligibility for Food Stamps.
• A guidance counselor is searching for a parenting education course for a teen father.
• A recent widower is looking for a social group to join.
• A caller with gambling problems seeks services for help.
• A traveler wants to know how to get a passport.
• A teenager has problems at home, a father who drinks, and needs someone to talk to.
• An older man has been caring for his wife, who has advancing Alzheimer’s symptoms. He is now exhausted and needs assistance and respite.
• A recently divorced employee is frequently missing work; he needs affordable, reliable child care.

* As listed on the www.211ct.org Website

Top of Page

---

Other Helpful Resources:

Naugatuck Social Service Program
Human Resource Development Agency
575 Rubber Avenue
Naugatuck CT 06770
203.729.5285

Beacon Falls Community Service Representative
203-729-5355

Top of Page

---

United Way of
Naugatuck & Beacon Falls, Inc.
284 Church Street, PO Box 209
Naugatuck CT 06770
Phone: 203.729.1564
Fax: 203.729.0374
Email: unitedsay@sbcglobal.net